Availability cannot be guaranteed until booked. We require a deposit payment at time of booking to secure your reservation. The deposit payment is payable by credit card or bank transfer.
 
Credit Card: For your protection, we need you to sign the credit card payment form upon receipt and return it with verification of legal identification (e.g. copy of your passport or driver’s license) after your credit card has been charged. We will inform you in advance of purchase of any credit card fees that may apply.
 
Bank transfer: Payment can be sent to our company bank accounts. Our representative will send you detailed information for the booking process including bank transfer details.  Please note our rates do not include the transfer costs of your bank or their agents. Please be sure that all costs paid additionally!
 
What is your cancellation policy?
All cancellations must be made in writing directly to TSC Travel. No responsibility is taken for cancellations of airfare, hotel bookings, or any other extra services which have been made directly by the client.The following scale of charges will apply when cancellation is notified for all land packages, tours and programs;
 
Prior to arrival:
Charge 60 days or more: 10% of selling price (Administrative Fee)
59-46 days: non-refundable deposit 35% of selling price
45-21 days: 50% of selling price
20-0 days: 100% of selling price
* Special conditions apply for canceling of tailor-made tour programs.
 
The following scale of charges will apply when cancellation is notified for tours that include a Cruise program:
 
Prior to arrival:
Charge 60 days or more: 10% of selling price (Administrative Fee)
59-46 days: 35% of selling price
45-21 days: 50% of selling price
20-8 days: 75% of selling price.
7-0 days: 100% of selling price.
* Special conditions apply for cancellation.
 
If you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We are unable to make refunds for absences from a tour, including but not limited to missed meals or entrance tickets.
 
Flight/ferry/train/bus tickets are not included in the above cancellation policy. Once your program is confirmed and the tickets are purchased, any changes to the dates of the program will incur a change fee or in case of cancellation, (this is additional to the service fee), 100% cancellation fee for the tickets will be incurred regardless of the above cancellation policy. For further information, please read our Terms and Conditions page.
 
When and How I will receive my tour documents?
Travel documents and electronic flight tickets are usually sent 21 days prior to departure. However, you will receive tour vouchers, maps, ferry, bus or train tickets and other required information upon arrival in Turkey. This will be included in a welcome package waiting for you upon arrival at your hotel.